Privacy Policy

Last updated: February 5, 2025

Welcome to elderPA. We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our eldercare services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, contact details, date of birth, and emergency contacts.
• Health-Related Information: Medical history, special care needs, and related preferences (with consent).
• Usage Data: Information about how you interact with our services and website.

2. How We Use Your Information

We use the collected information to:

• Provide personalized eldercare services.
• Ensure the safety and well-being of elders under our care.
• Improve our services and customer experience.
• Communicate with you regarding appointments and care updates.

3. Data Protection & Security

We implement strict security measures to protect your data from unauthorized access, loss, or misuse. Your information is stored securely and only accessed by authorized personnel.

4. Sharing Your Information

We do not sell or rent your personal data. However, we may share it with:

• Legal or regulatory authorities when required by law.
• Authorized caregivers and healthcare professionals to provide care.

We do not sell or share your personal data with third parties for marketing purposes without your explicit consent.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations.

6. Your Rights

Under GDPR, you have the right to:

• Access, update, or delete your personal data.
• Withdraw consent for data processing.
• Request information on how your data is used.
• Restrict or object to the processing of your data.
• Data portability.

To exercise your rights, please contact us at Hello@elderpa.com.

7. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date.

8. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us at:

Email: Hello@elderpa.com

Address: elderPA, 37 commercial Road, Poole, BH14 0HU

Thank you for trusting elderPA with your personal data. We are committed to protecting your privacy and ensuring the security of your information.